Privacy Policy

01 Introduction

Welcome to DESAN Cleaning Services ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when you visit our website, contact us, or use our cleaning services.

By using our website or services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website or services.

02 Information We Collect

We may collect the following types of information:

• Personal Information: Full name, email address, phone number, WhatsApp number, and physical address provided through our contact form or booking process.
• Service Information: Details about the cleaning services you request, preferred dates, and any specific instructions you provide.
• Technical Information: IP address, browser type, device information, and pages visited on our website (collected automatically through cookies and analytics tools).
• Communication Records: Any messages, emails, or call records exchanged between you and our team.

03 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested cleaning services.
• To schedule, confirm, and manage your bookings.
• To send service updates, invoices, and follow-up communications.
• To improve our website, services, and customer experience.
• To send promotional offers or updates (only if you opt in).
• To comply with legal obligations and prevent fraud.

04 Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: Trusted partners who assist us in operating our website or delivering services (e.g., payment processors, email services).
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred.

05 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve our services. You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

06 Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

07 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

08 Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection: Object to the processing of your data for marketing purposes.
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

09 Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or social media platforms). We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

10 Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can take appropriate action.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: